Resource Manager

London/Hybrid

We are looking for a brilliant Resource Manager (Workflow Manager) to join us on a maternity cover contract, starting in January 2026.

This is a key role at the heart of our business. Sitting across strategy and tech, you’ll play a vital part in keeping projects flowing smoothly, from client work and internal initiatives to pitches and proposals - while making the best use of our own talent and identifying where additional skills or capacity might be needed.

You’ll work closely with Project Managers and team leads to build a full picture of what’s happening across the business. By gathering information through our project management tool (Workbook), as well as through meetings, briefs, and timelines, you’ll help forecast resource needs, flag challenges, and suggest smart solutions.

You’ll be part of a tight-knit Workflow Team that ensures we’re always set up to deliver exceptional work, while also supporting a culture where people feel happy, motivated, and set up to succeed.

Responsibilities will include:

You’ll be responsible for the day-to-day trafficking of work across our Strategy and Technology teams, including daily problem solving of clashes or project overruns.
Attend all Pipeline meetings and Qualification meetings as and when required in order to hear about new opportunities, the specific timelines and deliverables
Attend monthly Commercial Reviews with PMs, covering all areas of RY, pushing the agenda of long-term planning across all projects. Share any trends around team shape, over-burning and capacity issues for specific roles/levels.
Continuously evaluate whether freelance support is required across your teams and build a case if a freelancer is required, with evidence of exact project allocation and timings.
Go to market and source freelancers as and when necessary, using a brief discussed with the relevant team lead. Use Workable to post ads and other tools such as Linked In for sourcing and communication.
Be the first stage approver for all strategy and tech absence requests and flag to line managers if there are any issues/clashes. Run regular holiday reports to check for potential solutions around clashes to avoid the need for freelancers.

Requirements:

Experience of working as a Resource / Traffic / Workflow Manager in an agency or fast-paced, client-facing business: we solve one problem and then this solution often becomes invalid in the next hour based on our ever-changing client needs and priorities. You are able to deal with constant change and remain upbeat and solution-focused throughout.
Excellent Communication: you communicate with clarity, confidence and professionalism in writing, in person or on a call.
Experienced in finding freelance resource, ideally armed with a Black Book.
Calm and Approachable – you can keep your cool when under pressure from multiple requests into the same team and will be able to discuss sensible solutions. You have the ability to say no when appropriate.
Problem Solver - you can take information and quickly interpret into potential next-step options and present in a clear way for the team to make a call on. You are solution-centric, whether this means further information gathering or pushing back on others.
Confident in using data and reports – you will have an eye for detail in order to process all reporting information across Workbook and can navigate Excel with ease.

Apply now